To place an order with us you will not need to create an account. As an online phamarcy, we have to follow strict guidelines, part of which require us to maintain accurate and concise customer profile records that are managed and secured within our website. The data you provide is only viewed by the relevant healthcare professionals and team members when necessary to dispatch your order and is stored in accordance with GDPR. You can order any medication on our website without registering 

All medication is purchased directly from the manufacturers and  authorised distributors and stored at our pharmacy. It is then dispensed to you directly from the srore once your order is approved by a member of the Prescribing team.

If you change your mind after placing your order then please email us immediately on quoting your order number. We are happy to offer you a full refund with no questions asked as long as the products have not been dispensed. Once dispensed, the product becomes labelled specifically for you and packed and we are unable to re-use it. Therefore, you will not be able to cancel your order after this stage. Medicinal products cannot be returned due to legislation governing the sale and supply of medicines. Orders are usually processed and dispensed on the same day of placing the order, therefore if you would like to make changes or cancel your order, please ensure you contact us immediately after placing the order. Refunds will be issued to your original payment card. Please note that Bot's weight loss home does not manufacture any medicines and only dispenses medication and products. You are not entitled to a refund if the efficacy does not meet your expectation or if you have been unable to lose a desired amount weight. Prescription only medication cannot be returned or refunded due to the legislation governing the sale and supply of medicines.

This is for 2 reasons. Firstly, it may be necessary to contact you if the prescriber has some further questions about your health, having already reviewed your form. If we contact you by phone, it minimises any delay to your order, and is one of the quickest ways to overcome any issue.

Secondly, you will receive delivery notifications by sms/text message. Therefore by providing your mobile number you will be able to utilize this service.

If you have received a faulty device/pen or if it becomes faulty (for example, the pen fails to release any liquid) then contact us as soon as you realise it. You will be asked to return the pen to the pharmacy using recorded/tracked delivery with a description of the fault. A case will be opened with the manufacturer for investigation and the faulty device will be sent them for investigation. If confirmed faulty, the device will be replaced free of charge. Please note that process can take between 3-6 weeks for completion.   Any faulty pens have to be reported within 30 days of receiving your order. After this time we will be unable to replace any faulty pens. If any pens are found to be in working order then they will either be disposed of or returned back to you.   Please note that given due to the products being a medicine and a medical device, we will not be able to issue a refund or replacement until the products have been confirmed faulty by the manufacturers and a replacement issued by them.

All weight loss injections and medication are dispensed directly from our pharmacy in accordance with cold-chain transportation. It is packed by a dispenser in discreet packaging using the correct insulated materials and ice gel backs to ensure it reaches you at the correct temperature range. It is shipped to your given address using a tracked service for next-day delivery, or for NI and Channel Isles tracked two-day delivery. Please ensure someone is at the address to receive the medication.

Please see our ‘shipping terms & conditions’ for more information.

YES, you can buy any prescription-only medication without a prescription from us. To order your weight loss medication from our online store, you will talk with our sales agent for all orders. Once your order has been confirmed by payment, they may contact you to verify your details and possibly ask you some more detailed questions. Once they determine you are eligible for treatment, they will ship your package

Due to cold-chain requirements, orders, once approved, are dispatched between Monday to fridays by next-day delivery. For example, if you have placed an order on Tuesday morning you may receive it the following day. If however you have placed an order on Thursday afternoon then we may not dispatch it until the Monday for delivery on Tuesday.

If you have not received your order on the expected day then please email us immediately on contact@fastweightlosskaufen quoting your order number. We will look into this immediately for you.

After completing your order you will be able to see when you can next reorder by logging in and visiting the product page. This date is not guaranteed and as all orders are subject to approval from our doctor and cleared by our pharmacist.

Yes. All declined orders are refunded in full to the original card used, please note this takes 5 – 6 working days.

Yes. You will be notified about the progress of your order via email. You will receive an email to let you know that your order is awaiting the doctor’s approval, when your order has been approved or declined, and an email once your order has been shipped.

Yes you can order from any country. We deliver worldwide and recently expanded to USA and Canada.

Yes you can order from any country. We deliver worldwide and recently expanded to USA and Canada.

Alternatively, if you don’t know the name of the drug you require, you can search for it by typing in the name of the condition you are looking to treat into our search box; or again, by opening our condition drop-down menu by clicking on the link beneath the search box.

If you can’t find what you’re looking for, our customer care team may be able to help.

In the event that the medication you have ordered has been found unsuitable for you for any reason by the prescriber, or the pharmacist, you’ll be notified by email, and you won’t be charged.

Yes. When you order with us, we do not have access to your card details at any point. Your details are well secured from the beginning of your transactions with us till the end.

The driver will ask for a name and signature when delivering your parcel.

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